Privacy

Privacy

The Grand Hotel Belle Vue hotel respects the privacy of all its customers and business partners, and treats personal information (personal data) provided by them as confidential. We will collect, use and store such information with all due care and diligence, in accordance with the Belgian General Data Protection Regulation.


This document sets out the Privacy Policy of the Grand Hotel Belle Vue. It explains what information we collect, how we use it, and how this can benefit your experience of our website. 

1. Who is the Grand Hotel Belle Vue?

 

The Grand Hotel Belle Vue is an independent family-run hotel. The Grand Hotel Belle Vue registered under VAT-number BE0456.846.640 and has its registered offices at Waterkasteellaan 5 in 8421 Vlissegem.
By using the website of the Grand Hotel Belle Vue, www.hotelbellevue.be (hereinafter: the website), you can among other things use online reservations, order gift vouchers, submit enquiries and feedback forms, respond to surveys and promotions, submit a job application and subscribe to the newsletter or request a brochure.
By performing the abovementioned acts, you provide the Grand Hotel Belle Vue with personal data about you. The manner in which your personal data are used has been reported to the Belgian Data Protection Authority.

 


2. What information does the Grand Hotel Belle Vue collect and process?


Depending on what functionalities of the website you use, the types of personally identifiable information that we collect may include but not be limited to the following information:
Information you provide in the context of a service of the Grand Hotel Belle Vue, such as name, address, e-mail address, telephone number, passport number or identity card number, credit card information, including the name of the cardholder and the billing address, the card number and the expiry date, license plate, information about your preferences and family, including room preferences, leisure activities, names and ages of children and any other information necessary to fulfill special requests, information about your use of the website, communication preferences, aggregated data related to your stays and responses to promotional offers and surveys, any other information that you voluntarily provide to the Grand Hotel Belle Vue.

3. Cookies

Our customers should also be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of "cookies". "Cookies" are small text files a website can use to recognize repeat users, facilitate the user's ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising.

We also collect technical information on your computer each time you open a page during your visit to our sites. This information includes your IP address (Internet Protocol), the operating system used, the type of browser. We collect this information to improve the quality of your visit to our site and do not sell or transfer this information to third parties. These temporary cookies are a built-in feature of the technology used. Most browsers automatically accept these cookies, but you can delete them or have them automatically refused. As each browser is different, you should refer to the "help" section on your browser toolbar to find out how to set your preferences regarding cookies.

Cookies of the Grand Hotel Belle Vue cannot damage your computer or the files saved on it.


4. For what purposes will the Grand Hotel Belle Vue use information about you?


The Grand Hotel Belle Vue may use your personal information for the following purposes: to allow you to use the website and to provide the services of the Grand Hotel Belle Vue (such as making a reservation, or fulfilling a request for information); for identification and verification purposes; to process payments; to send you information about the own services of the Grand Hotel Belle Vue such as sending you updates on our latest promotions and (if you have given your consent) the services of selected partners of the Grand Hotel Belle Vue; for market research via surveys to better serve your needs, improve the effectiveness of our website, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities; to generate anonymous statistical data; to secure the website and configure the website to your wishes and needs, to provide information about you to third parties and or provide access to such information if you have given your consent or based on laws and/or regulation.
Messages from the Grand Hotel Belle Vue
The Grand Hotel Belle Vue will occasionally send you email updates about our latest products and services, as well as special offers to those who subscribe to such services. Should you decide not to receive any email updates from us, feel free to unsubscribe from these services or please e-mail us to remove you from the subscription list. An opportunity to opt out is also provided in every message the Grand Hotel Belle Vue sends you.
Use by third parties
The Grand Hotel Belle Vue will not provide your personal data to third parties for direct marketing purposes, unless you have given your explicit consent to do so (such as the sending of offers and promotions).
The Grand Hotel Belle Vue will provide your information to third parties insofar as you have expressly given your consent with regard to a specific third party and/or insofar as the information is not traceable to you (such as automatically generated information).
The Grand Hotel Belle Vue will also provide your personal data to third parties if it is obliged to do so on account of national or international laws, case law and/or regulations or if the Grand Hotel Belle Vue considers it necessary to do so in defense of its own rights.


5. How does the Grand Hotel Belle Vue protect your personal information?


To maintain the accuracy of the personal data, as well as preventing from unauthorized access and ensuring the correct use of the personal data, the Grand Hotel Belle Vue has carried out appropriate physical, electronic and managerial measures to safeguard and secure the personal data it collects online. The website has a firewall in place, which is devised and set up to protect the personal data collected from you against unauthorized or accidental access.


6. Viewing, changing and deleting your data


If you wish to know what information the Grand Hotel Belle Vue has collected about you, you can send the Grand Hotel Belle Vue a request to receive an overview of your personal data by sending an e-mail to info@hotelbellevue.be. The Grand Hotel Belle Vue will provide you with the written information within 4 weeks.
If the personal data the Grand Hotel Belle Vue processes about you are inaccurate, incomplete or unnecessary for the purposes for which they were collected, you can request the Grand Hotel Belle Vue to rectify, erase or block the data. The Grand Hotel Belle Vue will respond to such a request within 4 weeks.


7. Can this Privacy Policy be changed?


The Grand Hotel Belle Vue reserves all rights to amend or update this Privacy Policy unilaterally from time to time as it sees fit or necessary to meet any change in any of the relevant laws or the regulatory environment, or business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers or to meet any other purposes. Updated versions will be posted to our website and date stamped so that you are always aware of when the Privacy Policy was last updated.

If your have any queries of comments concerning our privacy and security matters, please e-mail us at info@hotelbellevue.be